Terms of Services

Table Grace – Terms & Conditions

Welcome to Table Grace, your destination for elegant, practical, and high-quality serveware, tableware, and dining accessories designed to make everyday meals and special gatherings more beautiful.

By accessing our website or placing an order, you agree to the Terms & Conditions outlined below. Please read them carefully.

1. Definitions

Consumer:
An individual purchasing products for personal, non-commercial use.

Distance Contract:
A purchase made through our website without physical interaction.

Durable Medium:
Any method that allows information to be stored and accessed without alteration, such as email.

2. Applicability

These Terms apply to all purchases made through the Table Grace website.

By placing an order, you confirm that you have read, understood, and agreed to these Terms.

Where any provision is unclear, it will be interpreted in accordance with applicable consumer protection laws.

3. Company Information

4. Our Offer

At Table Grace, we are committed to:

  • Providing high-quality serveware, tableware, and dining accessories
  • Offering serving trays, platters, bowls, pitchers, glassware, cutlery, table accessories, and hosting essentials
  • Displaying accurate product descriptions, dimensions, materials, and realistic product images
  • Maintaining transparent pricing, including applicable taxes and shipping fees at checkout
  • Keeping product availability updated whenever reasonably possible

Product images are provided for reference. Minor differences in colour, texture, finish, or appearance may occur due to lighting, screen settings, natural materials, or manufacturing processes.

5. Order Process

Orders are confirmed after full payment has been received.

After completing checkout, you will receive an order confirmation by email.

Payments are securely processed through trusted third-party payment providers.

Table Grace reserves the right to cancel or refuse an order due to:

  • Suspected fraudulent activity
  • Pricing or product information errors
  • Payment verification issues
  • Product unavailability
  • Incorrect delivery information
  • Quantity or purchasing restrictions

If we cancel a paid order, an eligible refund will be issued to the original payment method.

6. Right of Withdrawal

Eligible items may be returned within 14 days of delivery.

To qualify for a return:

  • The item must be unused
  • The item must be in its original packaging
  • The item must be in its original, resellable condition
  • All accessories, labels, and components must be included
  • Proof of purchase may be required

7. Returns & Refunds

Return shipping costs are the customer’s responsibility unless the product is damaged, defective, or incorrect.

All returns must be approved before being sent back.

Once the returned product has been received and inspected, approved refunds will be issued to the original payment method.

Original shipping charges are generally non-refundable unless the order was faulty, incorrect, or otherwise required by applicable law.

Please refer to our Return & Refund Policy for complete details.

8. Pricing

All prices are displayed in USD, unless otherwise stated.

Table Grace reserves the right to correct pricing, description, or promotional errors at any time.

Prices may change without prior notice. However, changes will not normally affect orders that have already been confirmed.

International customers are responsible for customs duties, import taxes, or local handling charges where applicable.

9. Product Quality & Warranty

All Table Grace products are checked before dispatch.

Please note:

  • Product colours may vary slightly due to photography, lighting, or screen settings
  • Minor variations may occur in handmade, wooden, ceramic, glass, stone, or naturally finished products
  • Dimensions may vary slightly due to manufacturing processes
  • Customers should review product materials, care instructions, and dimensions before ordering

Product issues must be reported within 14 days of delivery.

Where applicable, the warranty does not cover:

  • Misuse or improper handling
  • Normal wear and tear
  • Accidental breakage
  • Chips, cracks, scratches, or stains caused after delivery
  • Damage caused by incorrect cleaning
  • Damage caused by dishwashers, microwaves, ovens, or freezers where the product is not suitable for such use
  • Damage caused by excessive heat, sudden temperature changes, moisture, or direct sunlight
  • Damage caused by sharp objects, excessive force, or improper storage
  • Failure to follow the product’s care instructions

10. Shipping & Delivery

Orders are shipped to the delivery address provided at checkout.

Estimated delivery may take approximately 7–14 days, depending on the destination, courier availability, and logistics conditions.

Delivery delays may occur due to:

  • Customs inspections
  • Courier disruptions
  • Weather conditions
  • Public holidays
  • High order volumes
  • Supply chain interruptions
  • Incorrect or incomplete delivery details

Customers are responsible for ensuring that their shipping information is accurate and complete.

If delivery fails due to circumstances within our responsibility, Table Grace may offer a replacement or refund where applicable.

11. Payments

Full payment is required at checkout.

We may accept major credit and debit cards, PayPal, and other secure payment methods displayed on our website.

Payment information is processed through third-party payment providers. Table Grace does not store complete card information.

For payment-related issues, please contact our customer support team promptly.

12. Complaints & Customer Support

Please report order-related issues within 7 days of receiving your order.

Our customer support team aims to respond within 14 business days.

Depending on the circumstances, valid complaints may be resolved through:

  • Replacement
  • Full or partial refund
  • Store credit, where applicable
  • Replacement parts, where available

We may request photographs, videos, proof of purchase, or other information to review your complaint.

13. Dispute Resolution

Table Grace aims to resolve complaints and disputes fairly and efficiently.

Customers should first contact our support team so we can attempt to resolve the matter directly.

If a dispute cannot be resolved, it may be referred to an independent mediator, consumer protection authority, or another appropriate dispute-resolution body where applicable.

14. Force Majeure

Table Grace is not responsible for delays or failures caused by circumstances beyond our reasonable control, including:

  • Natural disasters
  • Severe weather
  • Shipping carrier disruptions
  • Supply chain interruptions
  • Strikes or transportation delays
  • Government restrictions
  • Customs delays
  • Internet or payment-system failures
  • Other events of force majeure

15. Governing Law

These Terms are governed by applicable laws, subject to any mandatory consumer protection rights available in the customer’s country or region.

16. Changes to These Terms

Table Grace reserves the right to update these Terms & Conditions at any time.