Table Grace – Delivery Information

At Table Grace, every order is handled with care, from our warehouse to your doorstep. Whether you choose serving trays, platters, bowls, glassware, table accessories, or elegant hosting essentials, we aim to ensure your products arrive safely, securely, and ready to elevate your table.

🚚 Delivery Options & Shipping Costs

Shipping costs are calculated automatically at checkout based on your delivery location, selected service, and order details.

Estimated Delivery Times

Standard Delivery: 4–7 working days
Express Delivery: 3–5 working days
Priority Delivery: 2–4 working days

Delivery times may vary depending on your location, courier availability, customs processing, and other logistics conditions. Remote areas may require additional delivery time.

🚛 Logistics Method

All Table Grace orders are shipped through trusted third-party logistics companies and courier partners.

Depending on your location, your order may be delivered by a local or international shipping provider.

Deliveries may be completed through:

• Standard courier services
• Express delivery partners
• International shipping providers
• Local last-mile delivery services

Once your order has been dispatched, you will receive a tracking number by email or SMS, where available. This will allow you to follow your shipment until it reaches the delivery address provided at checkout.

📦 Packaging & Handling

Every Table Grace order is:

• Carefully packed with protective materials to help prevent damage
• Securely sealed for safe transportation
• Quality-checked before dispatch
• Prepared to arrive clean, secure, and ready to use

Extra care is taken when packaging fragile products such as glassware, ceramics, serving dishes, bowls, and decorative table accessories.

🎁 Gifting a Table Grace Order

Looking for a thoughtful and elegant gift?

Where available, you may include a personalised message during checkout.

Certain products or orders may also qualify for gift-ready packaging. Availability may vary depending on the product, destination, and service options.

📅 Delivery Schedule

Delivery Days

Monday to Friday

No Regular Deliveries

Weekends and public holidays

Order Cut-Off Time

Orders placed before 1:00 PM may be processed and dispatched on the same business day.

Orders placed after 1:00 PM will normally be processed on the next business day.

Same-day dispatch is subject to product availability, payment confirmation, order volume, and courier collection schedules.

⏳ Order Processing Time

Orders are usually processed within 1–2 business days after payment confirmation.

Processing includes:

• Payment verification
• Product inspection
• Careful packaging
• Preparation for courier collection

Order-processing time is separate from the estimated delivery time.

⚠️ Important Delivery Information

Remote Areas

Delivery to remote or difficult-to-access locations may take longer and may include additional shipping charges.

Applicable shipping costs will normally be displayed at checkout.

Missed Deliveries

If no one is available to receive the order, the courier may attempt delivery again or contact you to arrange another delivery time.

Re-delivery, storage, or collection charges may apply after unsuccessful delivery attempts.

Incorrect or Incomplete Address

Customers are responsible for providing complete and accurate shipping information.

Please check your:

• Recipient name
• Contact number
• Street address
• Apartment or unit number
• City
• Postal code
• Country

Table Grace is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping details.

Please contact our support team as soon as possible if you notice an error. Address changes may not be possible after the order has been dispatched.

Customs & Import Charges

International orders may be subject to customs duties, import taxes, or local handling charges.

Unless otherwise stated, these charges are the customer’s responsibility and are not included in the product price or shipping fee.

📸 Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, incomplete, or incorrect:

• Contact us within 48 hours of delivery
• Provide your order number
• Include clear photos or videos of the affected product
• Include photos of the packaging and shipping label
• Keep the original packaging until the issue has been reviewed

After reviewing the information, we may provide a replacement, refund, replacement part, or another appropriate resolution where applicable.

Please do not use, assemble, discard, or return the affected product before receiving instructions from our support team.

📦 Track Your Order

Once your order has been shipped, you may receive:

• A shipping confirmation by email or SMS
• A tracking number
• A tracking link
• Delivery-status notifications

Tracking information may take some time to update after the parcel has been handed to the courier.

⏰ Delivery Delays

Although we aim to meet the estimated delivery times, delays may occur due to circumstances beyond our reasonable control, including:

• Customs inspections
• Courier disruptions
• Severe weather
• Public holidays
• High order volumes
• Supply chain interruptions
• Incorrect delivery details
• Government restrictions
• Events of force majeure

Estimated delivery times are provided as guidance and are not guaranteed.

💬 Need Assistance?

For questions regarding shipping, tracking, delivery charges, or special delivery requests, please visit our Contact Us page.

Our support team will help make your Table Grace delivery experience smooth and reliable, from order confirmation to final delivery.