Refund Policy

Table Grace – Return & Refund Policy

At Table Grace, we are committed to providing elegant, practical, and high-quality serveware, tableware, and dining accessories designed to make every meal and gathering more memorable.

If something is not right with your order, we will work to resolve it fairly, simply, and transparently.

βœ… Eligibility for a Return or Refund

You may request a return or refund within 14 days of receiving your order if:

  • You contact us within the 14-day return period
  • The item is unused and has not been washed
  • The item is returned in its original packaging
  • The item remains in its original, resellable condition
  • The item is damaged, defective, incomplete, or incorrect
  • You can provide valid proof of purchase

🚫 Non-Refundable Items

We do not accept returns or refunds for:

  • Items that have been used, washed, assembled, or altered after delivery
  • Items returned without their original packaging
  • Custom, personalised, or made-to-order products
  • Final-sale or clearance products
  • Products marked as non-returnable at checkout
  • Items damaged due to misuse or improper handling
  • Accidental breakage after delivery
  • Damage caused by excessive force or improper storage
  • Damage caused by incorrect cleaning or failure to follow care instructions
  • Items returned after the 14-day return period

For hygiene and safety reasons, certain products that have come into contact with food or beverages may not be eligible for return unless they are damaged, defective, or incorrect.

πŸ“ How to Request a Return

To request a return, please contact our customer support team through our Contact Us page.

Please provide:

  • Your order number
  • Your full name and contact details
  • The name of the affected product
  • A brief explanation of the issue
  • Clear photos or videos of the product
  • Photos of the packaging and shipping label, where applicable

Please keep the product and its original packaging until our team has reviewed your request.

πŸ”„ Return & Refund Process

1. Review & Approval

Our team will review your request and may ask for additional information, photographs, or videos where required.

Submitting a return request does not automatically guarantee approval.

2. Return Instructions

If your return request is approved, we will provide:

  • The return address
  • Packaging instructions
  • Shipping instructions
  • Any additional information required to complete the return

All returns must be approved before being shipped.

Items returned without prior approval may not be accepted or refunded.

3. Return Shipping Costs

Return shipping costs are the customer’s responsibility when:

  • The customer changes their mind
  • The wrong product, size, colour, or style was selected
  • The product is no longer wanted
  • The return is unrelated to a product defect or fulfilment error

Table Grace will cover reasonable return shipping costs when:

  • The item is defective
  • The item arrived damaged
  • The wrong item was delivered
  • The order arrived incomplete due to our error

Where applicable, we may provide a prepaid return label or reimburse approved return shipping costs.

Please do not use an expensive or express return service without receiving approval from our support team.

4. Return Inspection

Once the returned item is received, our team will inspect it to confirm that:

  • The correct product has been returned
  • The product is unused and unwashed
  • The item remains in its original condition
  • All parts, accessories, labels, and packaging are included
  • The item meets our return eligibility requirements

We will notify you once the return has been approved or rejected.

5. Refund Issuance

Once your return has been received, inspected, and approved:

  • Your refund will be issued to the original payment method
  • Refund processing usually takes 5–7 business days
  • Your bank or payment provider may require additional time to display the refunded amount

Refunds cannot normally be issued to a different card, bank account, or payment method.

πŸ“¦ Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, incomplete, or incorrect, please contact us within 48 hours of delivery.

Please provide:

  • Your order number
  • A clear description of the issue
  • Photos or videos of the affected product
  • Photos of the outer packaging
  • Photos of the shipping label

After reviewing the issue, we may offer:

  • A replacement
  • A full or partial refund
  • Store credit, where agreed
  • Replacement parts, where available

Please do not use, wash, discard, or return the affected product before receiving instructions from our customer support team.

πŸ” Exchanges

Eligible products may be exchanged within 14 days of delivery, subject to approval and product availability.

If the replacement product has a different price:

  • You may be required to pay the price difference
  • Any eligible difference may be refunded to the original payment method

Customers are normally responsible for exchange shipping costs unless the exchange is required because the original product was damaged, defective, or incorrect.

❌ Order Cancellation

Orders may be cancelled within 24 hours of being placed, provided they have not already been processed or shipped.

To request a cancellation, please contact our support team as soon as possible and provide your order number.

When a cancellation request is submitted within the permitted cancellation period and before the order has been shipped, the order may be cancelled and refunded.

Orders cannot normally be cancelled after dispatch. In this situation, the customer may need to wait for delivery and request a return under this policy.

Approved cancellation refunds will be issued to the original payment method and may take 5–7 business days to process.

πŸ’³ Shipping Fees

Original shipping charges are normally non-refundable.

Shipping charges may be refunded when:

  • The product arrived damaged or defective
  • The wrong item was delivered
  • The order could not be fulfilled due to an error by Table Grace
  • A refund is required under applicable consumer law

Express, priority, and other upgraded delivery charges may not be refundable unless the selected service was not provided as agreed.

πŸ“Œ Important Notes

  • All returns must be approved in advance
  • Products must be returned in their original condition
  • Proof of purchase may be required
  • Customers should use a trackable return shipping service
  • Table Grace is not responsible for return parcels lost during transit
  • Returns showing signs of use, washing, damage, alteration, or missing packaging may be rejected
  • Refunds may be reduced when a returned product is damaged or incomplete
  • Excessive, fraudulent, abusive, or suspicious return requests may be declined
  • This policy does not limit any mandatory consumer rights available under applicable law

πŸ’¬ Need Help?

For questions regarding returns, exchanges, cancellations, or refunds, please visit our Contact Us page.

Our support team will help ensure your Table Grace shopping experience remains smooth, elegant, and worry-free.